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Course Details

Is this Medical Administration course the right course for you?

Are you a caring person who enjoys working with and for others? Do you enjoy working as part of a team? If the answers are yes, then medical administration/reception could be ideal for you. As a Medical Administrator or Receptionist you will fulfil a very important role within a health care environment. You will be part of the ‘front-line’ staff and often first port of call for patient and relative enquiries, either by telephone or in person. The impression that you make on these people will influence their opinion of the organisation that you work for. You will also work as part of a team and liaise with a variety of colleagues and health care professionals. Prospective students need to have a genuine interest in the medical field, be tactful, discreet, sensitive and have empathy when needed. Upon completion of this course you will feel confident in applying to work in a general practice, any of the allied health areas, a hospital, clinics or private practice.

The health industry is a rapidly growing area that offers wonderful career opportunities and flexibility for full-time, part-time, casual, evenings or weekend work. The Medical Terminology & Administration short course was developed to teach you the specialist skills necessary to gain employment in medical administration and reception.

This intensive program is delivered over 2 days, the 1st day concentrating on terminology and the 2nd day focussed on reception/administration. This program will run from 9-4 with small classes guaranteeing individual attention.

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Course Objectives

Cover key knowledge and skills required for medical and dental reception.

Details of what will be covered each day:

Day 1

  • Medical terminology – be familiar with common suffixes, root words and prefixes
  • Understand basic components of medical words & structure of medical terms
  • Terminology of several body systems – respiratory, skeletal, cardiovascular, muscular, urinary & nervous system
  • Body planes & directions
  • Medical specialists

Day 2

  • Receptionist role
  • Diary management/appointments
  • Communication skills
  • Telephone techniques
  • Confidentiality
  • Terminal digit filing system
  • Dealing with difficult patients and handling complaints
  • Self assessment analysis
  • Interview techniques and mock interviews

 

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Course Benefits

  • Presenting a professional image through effective communication and customer care.
  • Building rapport with patients
  • Dealing with complaints and difficult people
  • Enhance client retention by being professional, courteous and willing to help

Basics of Running a Medical Office

Students must use the correct spelling and be able to define words upon completion of the course, demonstrating understanding and proficiency, so they can understand medical conditions, treatments and communicate effectively with medical professionals.

Trainer’s Background

Our experienced trainer has been delivering training in this area for the past 8 years and will ensure you have fun as you learn. She has been successfully delivering training at numerous TAFEs and previously worked for several years in administration at a local hospital.

All students receive a Certificate of Completion

Now available in Melbourne